Shipping & Delivery Policy
· What are the shipping charges?
· No, we don't have any shipping charges on any of our products. Shipping charges are Free at SoldSmile.com
· Where do I find the courier tracking information?
· Go to 'My Account' and enter your order ID on 'Track my Order(s)'. Your order detail page will open then click on shipping information tab to get your shipment details.
· Which courier company do you use for delivery?
· We use a number of reputed courier partners like DTDC, First Flight etc. If your area is not covered under serviceable area of our courier partners, then we may choose to ship your order through Speed Post.
· What is the estimated delivery time?
· All our orders are dispatched within 24 hours to 5 business days. And after dispatch the orders are delivered within 7 days. All orders shipped through speed post are delivered within 10-12 business days.
· Why have I not received my product yet?
· Your order might get delayed due to courier issues, product availability, geographic location of the seller etc. But don't worry, we will send you an email informing about the delay.
· I have not received the product but it's showing delivered on courier website. What do I do?
· Please contact us immediately with your order details. We will enquire into the matter and update you. You may also contact the courier partner to inquire about the reason for the update or visit their website for more details.
· Does SoldSmile deliver outside India?
· Would my product be safe from in-transit damage?
· The products shipped are covered by in-transit insurance to cover the risk of theft and damages incurred during transit.